Table of Contents
Below are frequently asked questions about Vehicle Alerts.
Select the arrow to reveal the answers to your questions.
Vehicle Alerts
How do I set unauthorized hours?
To set hours when a vehicle is not authorized to be in use:
- Select ‘Setup’ from the top toolbar.
- Choose ‘Alert Settings’ on the left side of the screen.
- Under Authorized Hours, check the days when you want authorized hours set. These should be the hours when drivers are allowed to be driving vehicles.
- Choose a Group to set different authorized hours for different groups.
- Click ‘Save.’
You will now receive an alert if a vehicle moves outside of the designated authorized hours.
How do I set authorized hours for overnight shifts?
To set authorized hours for an overnight shift:
- Select ‘Setup’ from the top toolbar.
- Choose ‘Alert Settings’ on the left side of the screen.
- Under Authorized Hours, check the days when you want authorized hours set. These should be the hours when drivers are allowed to be driving vehicles.
- For an overnight shift, select the hours on the first evening until midnight and the hours for the next day starting at midnight.
- Choose a Group to set different authorized hours for different groups.
- Click ‘Save.’
You will now receive an alert if a vehicle moves outside of the designated authorized hours.
How do I determine the length of time before I receive an idling alert?
To set the length of time a vehicle must idle in the same position before it triggers an alert:
- Select ‘Setup’ at the top of the screen and choose ‘Alert Settings.’
- Under Alert Settings, set the Idle Threshold to the desired number of minutes before an alert is triggered.
What kinds of alerts can I receive on my vehicles or drivers?
Alerts
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Asset Tracker Low Battery
This alert triggers when the internal battery on an asset or mini tracker device reaches a low level and needs to be recharged. |
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Check Engine
This alert triggers when the vehicle has triggered a monitored diagnostic code. |
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External Battery Low
This alert triggers when the external battery on the AT3 Asset Tracker is low. |
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First Ignition of the Day
This alert triggers the first time a vehicle starts up after 12:00 a.m. each day. |
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Forward Collision
This alert notifies of an ADAS event and triggers when vision-based, AI technology on the dash cam identifies rapidly oncoming objects which are likely to result in a collision. |
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Fuel Alert: Incorrect Location This alert triggers when the location of the tracker at the time of the transaction is more than a quarter of a mile from the location of the purchase. |
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Fuel Alert: Over Capacity
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Fuel Alert: Unassigned Fuel Card
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Fuel Fill-up Alert
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Geofence
You will receive one alert whenever a vehicle enters a geofence, and a second alert when a vehicle exits a geofence. |
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Geofence Speeding
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Harsh Braking
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High Humidity
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High Speed
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High Temperature This alert triggers when temperature is higher than threshhold you set. |
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Idle
This alert triggers when a vehicle idles for longer than the time period you specify on the Alert Settings page. The default value is 3 minutes. |
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Ignition Off This alert triggers when your device detects Ignition Off. |
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Ignition On This alert triggers when your device detects Ignition On. |
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Inactivity - Geofence This alert triggers when a vehicle has not exited a Geofence for longer than the time period you specify on the Alert Settings page. The default value is 5 authorized days.› |
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Inactivity - Ignition This alert triggers when a vehicle has not generated a First Ignition Alert for longer than the time period you specify on the Alert Settings page. The default value is 5 authorized days. |
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Lane Departure This alert notifies of an ADAS event and triggers when vision-based, AI technology on the dash cam identifies that the vehicle has drifted out of its lane for too long. |
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Low Fuel Alert Description: This alert will trigger when the fuel reaches the configured level (15% by default, configurable to 10-30%) |
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Low Humidity This alert triggers when Humidity is lower than threshold you set. |
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Low Temperature This alert triggers when temperature is lower than threshold you set. |
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Movement
This alert triggers when the camera has detected movement. |
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No GPS Signal This alert triggers when a GPS Tracking Device is not getting a sufficient GPS signal and is unable to update its location. GPS Tracking Device should be moved outside with a clear view of the sky. |
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No Network Connectivity This alert triggers when your device has no network connection. |
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No Power Alert This alert triggers when a tracking device has lost power, either unplugged or another means. |
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Ok Presto This alert triggers when a camera user has said "OK Presto" to record a custom video alert. |
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Phone In Use This alert notifies of an ADAS event and triggers when vision-based AI technology on the dash cam identifies a driver using a phone. |
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Potential Impact This alert triggers when the camera has detected an unexpected impact to the vehicle or a potential collision. |
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Rapid Acceleration This alert triggers when a driver accelerates rapidly, resulting in an increase of speed greater than 8.5 MPH per second. |
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Sensor 1 (PTO) Unauthorized Use This alert only applies to users who have enabled PTO/Sensor monitoring. The alert triggers when the monitored PTO/Sensor action is used outside of the Authorized Hours schedule that you establish on the Alert Settings page. |
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Sensor 1 (PTO) Use Exceeds Limit This alert only applies to users who have enabled PTO/Sensor monitoring. The alert triggers when PTO/Sensor usage exceeds the maximum number of Daily Uses Threshold that you specify on the Alert Settings page. |
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SOS This alert triggers when the SOS button is pressed for 3 or more seconds. |
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Speeding
This alert triggers when a vehicle exceeds the threshold you set above the posted speed limit. |
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Tailgating This alert notifies of an ADAS event and triggers when vision-based, AI technology on the dash cam identifies an unsafe following distance. |
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Tamper
This alert triggers when a tracking device has been unplugged and plugged back in. You will receive this alert after the device has been reconnected. Most tracker models cannot generate an alert when a device is unplugged because it has no power to transmit the alert. |
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Unauthorized Use This alert triggers when a vehicle is operated outside the Authorized Hours schedule that you establish on the Alert Settings page. |
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Vehicle Low Battery This alert triggers when the voltage on a vehicle battery falls below the default threshold setting of 12.0 volts. You may set a specific threshold on the Alert Settings page. |
Tracker Status
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Idling Displays when a vehicle has been idling for at least 3 minutes. |
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Moving Vehicle Denotes the direction in which a vehicle is moving. |
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Ignition Off (Stopped) Shows how long a vehicle has been stopped with ignition off. |
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Asset Assets have square icons, while vehicles have circles. |
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Asset Movement Without Ignition Asset tracker is moving but the ignition is off. |
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Asset Stopped
Asset tracker is not moving and ignition is off. |
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Mini Tracker Online Mini Tracker has received a signal recently. |
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Mini Tracker Low Battery Mini Tracker has a battery level of 15% or less. |
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Low Battery Device is no longer reporting due to low vehicle battery. Please start car to resume reporting. |
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Unplugged
Device is no longer reporting due to being removed from power. Tracker may have been tampered with. |
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Power Off Mini Tracker is no longer communicating with our servers. Most likely the device is out of battery and needs to be charged. |
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No GPS Device is no longer updating its location because it does not have proper GPS signal. Please ensure vehicle is outside with clear view of sky. |
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Offline
Device is no longer communicating with our servers. Most likely out of cellular range. |
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Never Checked In Tracker has been activated but has not yet checked in. Please ensure that the tracker is installed and the vehicle has power and cellular signal. |